Stacks Image 8142
Business Services Program Overview
As rapid advances in technology connect our world easier than ever before, businesses are impacted by globalization. The potential for businesses to serve more customers in a wider variety of products, services and locations creates a need for a network of interdependent support services and thus, unique career opportunities. IAA offers accelerated certificate and registered apprenticeship programs to prepare students for immediate employment in the business services industry.

The Business Services Certificate program consists of 1,058 clock hours, enabling students to earn an additional 750 clock hours for occupational experience and continued skills development through apprenticeship courses.

BUSINESS SERVICES CERTIFICATE PROGRAMS

TECHNICAL DOCUMENTATION WRITER CERTIFICATE
Program Description
The Technical Documentation Writer Certificate prepares students to interpret engineering source documents to write or revise technical manuals. Students receive a foundation in reading engineering drawings, electricity, mechanisms, and technical documentation in order to acquire the necessary language skills needed to comprehend engineering source documents and prepare them for entry-level positions in the field of technical publications.

PROGRAM OUTLINE

Course ID Course Name Clock Hours
TWS101APPLIED TECHNICAL MATHEMATICS94
TWS102ENGINEERING DRAWING ANALYSIS165
TWS103CONCEPTS OF ELECTRONICS135
TWS104TECHNICAL DOCUMENTATION PROCESSES165
TWS105INTRODUCTION TO MECHANISMS135
TWS106ENGLISH FOR TECHNICAL WRITERS135
TWS107INTRODUCTION TO TECHNICAL PUBLICATION INDUSTRY135
TWS108TECHNICAL DOCUMENTATION WRITER READINESS94
Total Clock Hours1,058

BUSINESS SERVICES COURSE DESCRIPTIONS
CERTIFICATE COURSES
TWS101 – APPLIED TECHNICAL MATHEMATICS (94 Clock Hours)
(COREQUISITE WITH TWS102, TWS103, TWS104, TWS105, TWS106, TWS107, TWS108)
Applied Technical Mathematics covers selected topics from basic arithmetic, algebra, unit conversions, geometry, and trigonometry. Critical thinking and problem solving skills are developed in the context of the manufacturing industry.

TWS102 – ENGINEERING DRAWING ANALYSIS (165 Clock Hours)
(COREQUISITE WITH TWS101, TWS103, TWS104, TWS105, TWS106, TWS107, TWS108)
Engineering Drawing Analysis is an introduction to understanding engineering drawings and being able to visualize and understand the intent of the designer as presented on the drawing. This course will include a comprehensive guide to interpreting engineering part drawings and assembly drawings. Dimensioning and tolerances are explained as well as engineering notes and other information found on engineering drawings.

TWS103 – CONCEPTS OF ELECTRONICS (135 Clock Hours)
(COREQUISITE WITH TWS101, TWS102, TWS104, TWS105, TWS106, TWS107, TWS108)
Concepts of Electronics covers the fundamentals of electrical theory. Starting with DC circuits and Ohm’s Law, the course covers basic components found in electrical circuits including resistors, capacitors, and inductors. Moving from electricity to basic electronics, the course introduces the theory of solid state electronics including diodes, transistors, and photoelectric devices.

TWS104 – TECHNICAL DOCUMENTATION PROCESSES (165 Clock Hours)
(COREQUISITE WITH TWS101, TWS102, TWS103, TWS105, TWS106, TWS107, TWS108)
Technical Documentation Processes introduces the creation of a variety of print and electronic documents, with an emphasis on maintenance manuals. The course covers how to organize and express facts through the written word. Topics include product learning, drafting, document design, and task analysis. Online tools and desktop publishing software will be used to produce technical manuals.

TWS105 – INTRODUCTION TO MECHANISMS (135 Clock Hours)
(COREQUISITE WITH TWS101, TWS102, TWS103, TWS104, TWS106, TWS107, TWS108)
This course is an introduction to basic machinery and mechanisms. Coursework includes identifying various mechanisms used in industrial applications, including levers, valves, screws, and gears. Principles of mechanical forces, friction, and torque will also be discussed. Additional topics include joints and fasteners, mechanical power, work, and energy.

TWS106 – ENGLISH FOR TECHNICAL WRITERS (135 Clock Hours)
(COREQUISITE WITH TWS101, TWS102, TWS103, TWS104, TWS105, TWS107, TWS108)
English for Technical Writers introduces the writing process with the objective of creating well-organized and developed paragraphs and short essays. Coursework covers grammar, basic sentence structure, mechanics, and punctuation. This course will also place an emphasis on improving vocabulary and spelling. Simplified Technical English, a standard used in many technical publications, will be covered in-depth.

TWS107 – INTRODUCTION TO TECHNICAL PUBLICATION INDUSTRY (135 Clock Hours)
(COREQUISITE WITH TWS101, TWS102, TWS103, TWS104, TWS105, TWS106, TWS108)
Introduction to Technical Publication Industry covers the scope and complexity of the technical publication industry. Selected topics from the industry will be discussed, including history and philosophy, documentation design and lifecycle, and the increasing emphasis of technology in the field.

TWS108 – TECHNICAL DOCUMENTATION WRITER READINESS (94 Clock Hours)
(COREQUISITE WITH TWS101, TWS102, TWS103, TWS104, TWS105, TWS106, TWS107)
Technical Documentation Writer Readiness is a transition into the professional role of the technical writer. Emphasis will be on written and oral communication skills in a professional setting. Topics include email etiquette, productivity application, and time management skills.
EXTERNSHIP COURSES
ARA110-INTRODUCTION TO REGISTERED APPRENTICESHIP (75 Clock Hours)
Introduction to Registered Apprenticeship prepares the student for working effectively with mentors and introduces the student to strategies they can employ to obtain the greatest learning benefit from the apprenticeship program. Students practice translating academic theories and principles to action to enable them to develop career skills and abilities through carefully planned and supervised programs.

ARA210-REGISTERED APPRENTICESHIP I (225 Clock Hours)
(PREREQUISITE: ARA110)
Registered Apprenticeship I is designed to prepare the student for the chosen career area. This course enables the student to further develop technical skills in a workplace environment and experience how technical tasks relate specifically with theoretical knowledge and interpretation.

ARA220-REGISTERED APPRENTICESHIP II (225 Clock Hours)
(PREREQUISITES: ARA110, ARA210)
Registered Apprenticeship II builds upon the knowledge and skills learned in Apprenticeship I. Students learned the interrelationship between theoretical knowledge and workplace skills, and will build proficiency in their occupational skills, as well as begin to utilize the process of self-evaluation.

ARA230-REGISTERED APPRENTICESHIP III (225 Clock Hours)
(PREREQUISITES: ARA110, ARA210, ARA220)
Registered Apprenticeship III is the culmination of the student’s integration of theoretical knowledge and interpretation with carefully-mentored workplace experiences. Students will complete the process of becoming proficient in their occupational skills and be able to analyze and report areas of improvement to better meet business needs.

ARA310-REGISTERED APPRENTICESHIP IV (225 Clock Hours)
(PREREQUISITES: ARA110, ARA210, ARA220, ARA230)
Registered Apprenticeship IV is the beginning transition between guided mentorship and occupational independence. Students will continue to develop proficiency in their occupational skills with further reduction in mentoring, develop plans to meet longer-term occupational goals, and increase quality and quantity of work output.

ARA320-REGISTERED APPRENTICESHIP V (225 Clock Hours)
(PREREQUISITES: ARA110, ARA210, ARA220, ARA230, ARA310)
Registered Apprenticeship V continues the transition toward independence and proficiency in the workplace. Students perform occupational duties under minimal mentorship, proactively seeking assistance and further competency development regularly to reach metrics and goals. Students will begin to develop long term goals for professional development.

ARA330-REGISTERED APPRENTICESHIP VI (225 Clock Hours)
(PREREQUISITES: ARA110, ARA210, ARA220, ARA230, ARA310, ARA320)
Registered Apprenticeship VI is the final phase in the transition from apprentice to fully-titled professional. Students will demonstrate competency in all apprenticeship metrics on a consistent basis and proactively seek assistance as needed to perform their occupational role with excellence. Students will actively develop plans to meet long term professional goals.

Request Information
Contact us to request information about upcoming IAA programs.
contact IAA
Tel: (802) 872-0660 | Fax: (802) 872-0661
Email: info@vthitec.org
Apply To Employer-Partner Programs



IAA programs and certificates are employer sponsored and are not accredited by any national, regional or state accrediting organization.
IAA offers no academic credit for its programs at this time.