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Information Technology Program Overview
Rapid advances in technology drive the information technology field, creating a wide variety of career pursuits that span nearly all other industries. IAA offers accelerated certificate and registered apprenticeship programs to prepare students for immediate employment in the information technology industry. Program offerings provide a solid foundation upon which students may grow interdisciplinary expertise to keep pace with our changing business world.

The Information Technology Certificate program consists of 1,078 clock hours, enabling students to earn an additional 750 clock hours for occupational experience and continued skills development through apprenticeship courses.

INFORMATION TECHNOLOGY CERTIFICATE PROGRAMS

SOFTWARE SUPPORT SPECIALIST CERTIFICATE
Program Description
The Software Support Specialist Certificate prepares students to provide technical expertise and customer service to aid businesses, clients, and consumers with proprietary software. Students develop communication skills, project planning and project management, software documentation, customer training and presentation skills, and develop proficiency with proprietary employer software and systems.

PROGRAM OUTLINE

Course ID Course Name Clock Hours
ITS101INTRODUCTION TO INFORMATION TECHNOLOGY135
ITS104DATABASES AND DATABASE MANAGEMENT94
ITS104LDATABASES AND DATABASE MANAGEMENT LAB40
ITS105NETWORKING FUNDAMENTALS135
ITS106INTRODUCTION TO COMPUTER HARDWARE135
ITS107INTRODUCTION TO ACCOUNTING SYSTEMS94
ITS108CUSTOMER SERVICE FOR IT PROFESSIONALS135
ITS160INVENTORY AND SUPPLY CHAIN MANAGEMENT135
ITS170SOFTWARE SUPPORT READINESS135
ITS170LSOFTWARE SUPPORT READINESS LAB40
Total Clock Hours1,078

SOFTWARE INTERFACE ANALYST CERTIFICATE
Program Description
The Software Interface Analyst Certificate is designed to give students a solid foundation and the essential technical skills necessary to function in an information technology or analyst role. This will include an understanding of the fundamentals of computer programming, databases and database management, networking, and standards based messaging. Additionally, students enrolled in the program will learn the necessary communication and e-etiquette skills that are inherent in this highly professional field.

PROGRAM OUTLINE

Course ID Course Name Clock Hours
ITS101INTRODUCTION TO INFORMATION TECHNOLOGY135
ITS102LOGIC AND PROGRAMMING FUNDAMENTALS94
ITS102LLOGIC AND PROGRAMMING FUNDAMENTALS LAB40
ITS103INTRODUCTION TO HEALTHCARE AND MEDICAL CODING135
ITS104DATABASES AND DATABASE MANAGEMENT94
ITS104LDATABASES AND DATABASE MANAGEMENT LAB40
ITS105NETWORKING FUNDAMENTALS135
ITS150INTERFACE ANALYST READINESS135
ITS151STANDARDS BASED MESSAGING135
ITS250APPLICATIONS AND INTERFACES94
ITS250LAPPLICATIONS AND INTERFACES LAB40
Total Clock Hours1,077

INFORMATION TECHNOLOGY COURSE DESCRIPTIONS
CERTIFICATE COURSES
ITS101 INTRODUCTION TO INFORMATION TECHNOLOGY (135 Clock Hours)
(COREQUISITE WITH ITS102, ITS103, ITS104, ITS105, ITS150, ITS151, ITS250 - OR -
ITS104, ITS105, ITS106, ITS107, ITS108, ITS160, ITS170)
Introduction to Information Technology provides students with a solid foundation in Healthcare terminology, the patient cycle, trigger events, billing cycle, as well as privacy and security of patient records, and HIPAA compliance.

ITS102 LOGIC AND PROGRAMMING FUNDAMENTALS (94 Clock Hours)
(COREQUISITE WITH ITS101, ITS103, ITS104, ITS105, ITS150, ITS151, ITS250)
Logic and Programming Fundamentals begins with an analysis of algorithms, and the algorithmic development process. Scripting languages are then discussed in detail. Programming functions, syntax, variables, data types, structure, and debugging principles are covered extensively in this course.

ITS102L LOGIC AND PROGRAMMING FUNDAMENTALS LAB (40 Clock Hours)
(PREREQUISITE: CONCURRENT ENROLLMENT OR CREDIT IN ITS102)
Logic and Programming Fundamentals Lab addresses logic and programming in a real work environment.

ITS103 INTRODUCTION TO HEALTHCARE AND MEDICAL CODING (135 Clock Hours)
(COREQUISITE WITH ITS101, ITS102, ITS104, ITS105, ITS150, ITS151, ITS250)
Introduction to Healthcare and Medical Coding enables students to gain knowledge of common terminology associated with Healthcare Information Technology, including Medical Coding. CPT codes, ICD-9 codes, as well as the role that these codes (and others) play in the world of modern Healthcare are taught.

ITS104 DATABASES AND DATABASE MANAGEMENT (94 Clock Hours)
(COREQUISITE WITH ITS101, ITS102, ITS103, ITS105, ITS150, ITS151, ITS250 - OR -
ITS101, ITS105, ITS106, ITS107, ITS108, ITS160, ITS170)
Databases and Database Management begins with the definition of a database and the role of databases in the context of HIT. Through the analysis of databases and query language, students develop a strong understanding of both basic and advanced SQL, and the SQL Server Management Studio.

ITS104L DATABASES AND DATABASE MANAGEMENT LAB (40 Clock Hours)
(PREREQUISITE: CONCURRENT ENROLLMENT OR CREDIT IN ITS104)
Databases and Database Management Lab covers the role of databases in the context of HIT in a real work environment.

ITS105 NETWORKING FUNDAMENTALS (135 Clock Hours)
(COREQUISITE WITH ITS101, ITS102, ITS103, ITS104, ITS150, ITS151, ITS250 - OR -
ITS104, ITS106, ITS107, ITS108, ITS160, ITS170)
Networking Fundamentals results in a solid understanding of both simple and complex networks, as well as the hardware components that make networks possible. Servers, routers, TCP/IP, network security, remote access, and wireless technology are all discussed in detail.

ITS150 INTERFACE ANALYST READINESS (135 Clock Hours)
(COREQUISITE WITH ITS101, ITS102, ITS103, ITS104, ITS105, ITS151, ITS250)
Interface Analyst Readiness prepares students for the common professional situations encountered in the Interface Analyst profession. Communication skills, e-etiquette, customer service skills, telephone skills, project management, are all developed. Additionally, students learn the software applications specific to the Interface Analyst profession.

ITS106 – INTRODUCTION TO COMPUTER HARDWARE (135 Clock Hours)
(COREQUISITE WITH ITS107, ITS108, ITS160, ITS170)
The Introduction to Computer Hardware course develops the technology skills required for troubleshooting computer, server, and networking hardware and software problems. Topics include assembly and upgrading, setup and configuration, and troubleshooting.

ITS107 – INTRODUCTION TO ACCOUNTING SYSTEMS (94 Clock Hours)
(COREQUISITE WITH ITS106, ITS108, ITS160, ITS170)
The Introduction to Accounting Systems course introduces various information systems and their roles in the accounting environment. Topics include manual accounting, computerized accounting, and Internet electronic commerce applications. Emphasis is upon understanding the processing of accounting data and the controls that are necessary to assure accuracy and reliability.

ITS108 – CUSTOMER SERVICE FOR IT PROFESSIONALS (135 Clock Hours)
(COREQUISITE WITH ITS106, ITS107, ITS160, ITS170)
The Customer Service for IT Professionals course develops communication and troubleshooting skills required in a software support environment. Emphasis is upon effective listening, questioning, and troubleshooting skills. Students learn to write clear and accurate emails and reports to satisfy both customer requests and management documentation requirements.

ITS151 STANDARDS BASED MESSAGING (135 Clock Hours)
(COREQUISITE WITH ITS101, ITS102, ITS103, ITS104, ITS105, ITS150, ITS250)
Standards Based Messaging begins with an analysis of HL7 messages. Message types, formats, and elements, all in the context of exchanged medical information, are covered in this course.

ITS160 – INVENTORY AND SUPPLY CHAIN MANAGEMENT (135 Clock Hours)
(COREQUISITE WITH ITS106, ITS107, ITS108, ITS170)
The Inventory and Supply Chain Management course introduces the management of the flow of goods from an IT perspective. Emphasis is upon inventory systems, data flow, monitoring, and forecasting using relevant industry and system examples.

ITS170 – SOFTWARE SUPPORT READINESS (135 Clock Hours)
(COREQUISITE WITH ITS106, ITS107, ITS108, ITS160)
The Software Support Readiness course prepares students for the common professional situations encountered in the Software Support profession. Emphasis is upon communication skills, project planning and project management, software documentation, customer training and presentation skills, and proficiency in proprietary employer software.

ITS170L – SOFTWARE SUPPORT READINESS LAB (40 Clock Hours)
(PREREQUISITE: CONCURRENT ENROLLMENT OR CREDIT IN ITS170)
Software Support Readiness Lab addresses proprietary software support in a real work environment.

ITS250 APPLICATIONS AND INTERFACES (94 Clock Hours)
(COREQUISITE WITH ITS101, ITS102, ITS103, ITS104, ITS105, ITS150, ITS151)
Applications and Interfaces includes an in-depth coverage of the suite of electronic health record and practice management software. The applications are first introduced from an administrator perspective (client side), and then the interface engines that are responsible for the exchange of messages across networks are discussed extensively.

ITS250L APPLICATIONS AND INTERFACES LAB (40 Clock Hours)
(PREREQUISITE: CONCURRENT ENROLLMENT OR CREDIT IN ITS201)
Applications and Interfaces Lab covers the suite of electronic health record and practice management software using real work environment.
EXTERNSHIP COURSES
ARA110-INTRODUCTION TO REGISTERED APPRENTICESHIP (75 Clock Hours)
Introduction to Registered Apprenticeship prepares the student for working effectively with mentors and introduces the student to strategies they can employ to obtain the greatest learning benefit from the apprenticeship program. Students practice translating academic theories and principles to action to enable them to develop career skills and abilities through carefully planned and supervised programs.

ARA210-REGISTERED APPRENTICESHIP I (225 Clock Hours)
(PREREQUISITE: ARA110)
Registered Apprenticeship I is designed to prepare the student for the chosen career area. This course enables the student to further develop technical skills in a workplace environment and experience how technical tasks relate specifically with theoretical knowledge and interpretation.

ARA220-REGISTERED APPRENTICESHIP II (225 Clock Hours)
(PREREQUISITES: ARA110, ARA210)
Registered Apprenticeship II builds upon the knowledge and skills learned in Apprenticeship I. Students learned the interrelationship between theoretical knowledge and workplace skills, and will build proficiency in their occupational skills, as well as begin to utilize the process of self-evaluation.

ARA230-REGISTERED APPRENTICESHIP III (225 Clock Hours)
(PREREQUISITES: ARA110, ARA210, ARA220)
Registered Apprenticeship III is the culmination of the student’s integration of theoretical knowledge and interpretation with carefully-mentored workplace experiences. Students will complete the process of becoming proficient in their occupational skills and be able to analyze and report areas of improvement to better meet business needs.

ARA310-REGISTERED APPRENTICESHIP IV (225 Clock Hours)
(PREREQUISITES: ARA110, ARA210, ARA220, ARA230)
Registered Apprenticeship IV is the beginning transition between guided mentorship and occupational independence. Students will continue to develop proficiency in their occupational skills with further reduction in mentoring, develop plans to meet longer-term occupational goals, and increase quality and quantity of work output.

ARA320-REGISTERED APPRENTICESHIP V (225 Clock Hours)
(PREREQUISITES: ARA110, ARA210, ARA220, ARA230, ARA310)
Registered Apprenticeship V continues the transition toward independence and proficiency in the workplace. Students perform occupational duties under minimal mentorship, proactively seeking assistance and further competency development regularly to reach metrics and goals. Students will begin to develop long term goals for professional development.

ARA330-REGISTERED APPRENTICESHIP VI (225 Clock Hours)
(PREREQUISITES: ARA110, ARA210, ARA220, ARA230, ARA310, ARA320)
Registered Apprenticeship VI is the final phase in the transition from apprentice to fully-titled professional. Students will demonstrate competency in all apprenticeship metrics on a consistent basis and proactively seek assistance as needed to perform their occupational role with excellence. Students will actively develop plans to meet long term professional goals.

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Email: info@vthitec.org
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IAA programs and certificates are employer sponsored and are not accredited by any national, regional or state accrediting organization.
IAA offers no academic credit for its programs at this time.